Complete the form below to cancel a booking and receive your refund

    Please make yourself familiar with our Cancellation and Refund Policy

    Reason for cancellation

    if other, please state

    Cancellation and refund policy

    Any request for cancellation must be informed in writing by e-mail to our Customer Service Department, mentioning your booking/confirmation number.

    • To cancel your booking, you should contact us by email: with your booking/confirmation number.
    • No refunds are available once a transfer or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
    • All transfer and tour schedules are pre-scheduled. “No shows” are non-refundable.
    • Cancellations made 24 hours or Less – No Refund.
    • Cancellations made 48 hours – A 50% cancellation fee will be charged.
    • Cancellations made 71 hours – A 25% cancellation fee will be charged.
    • Cancellations made more than 72 hours- A Full refund.